Frequently Asked Qustions

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Why Customers Choose To order With Us

So many restaurants!

Easier Than eating!

Same prices!

That's It!
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Frequently Asked Questions

General information


How do I create an account?

It's Free! You can create an account by visiting catchfood.com/signup and using your email to sign up. You can also download the CatchFood app for iOS or Android mobile devices and sign up through the app.


How to order online at CatchFood?

It is really easy, as easy as 1, 2, 3: 1. Tell us where you are: Enter your location so that we can show you which restaurants deliver to you. 2. Choose what you would like: Pick a restaurant and select items you’d like to order. You can search by restaurant name, cuisine type.


How long does it take for my order to get delivered?

Delivery time varies from restaurant to restaurant. It also depends on the number of orders that the restaurant has to prepare and on the distance between the restaurant and your delivery address. You can see the estimated delivery time for each restaurant in your area on our website. After placing an order.


How can I pay for my order?

All our restaurants accept cash on delivery. In addition, there are various online payment methods available. You can check which payment methods are accepted at each restaurant by going to the ‘Info’ tab on the restaurant’s page.


How can I see all restaurants?

If you want to view all restaurants, just go to Restaurant List. Then enter your location to check which restaurants can deliver to you.


Can I update an order after placing it?

Contact the restaurant as soon as you notice something is incorrect or needs to be edited with your order. They can make those adjustments for you and will notify us directly if any refunds or additional charges need to be made


Frequently Asked Questions

General information


I don’t remember my password!

You have already created an account but you can't remember your password? Click on 'Login/Register' at the top of the page. Then click on 'Forgot Password?'. Fill out your email address and a password recovery link will be sent to you by email.


How does my account stay secure?

All customers' accounts can only be accessed with the correct login email and password in addition to being encrypted. Your credit card information will be saved only if you choose to do so, meaning your food secrets are safe with us!


Can I place an order for a future date/time?

Many of our restaurant partners allow customers to submit orders for future dates/times. Go ahead and make your order selections and you will be able to submit your order for "now" or "later". If you don't see this option, the restaurant has likely chosen not to offer this option.


How much do items on the menu cost?

The vast majority of menu prices on CatchFood will be the same as they are in-store.


Something is wrong with my food!?

Contact the restaurant as soon as you notice something is incorrect or needs to be edited with your order. They can make those adjustments for you and will notify us directly if any refunds or additional charges need to be made.


Can I get takeout & Dinein?

Yeah, sure. Go for it! However, not all restaurants offer this as an option.


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