CatchFood Privacy Policy

Last Updated: March 26, 2025

At CatchFood, your privacy is our priority. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, use our mobile applications, or engage with any of our services (collectively referred to as the “Platform”).

By using CatchFood, you acknowledge and agree to the terms of this Privacy Policy.

1. Introduction

CatchFood is operated by Pisces eServices Private Ltd. (“CatchFood,” “we,” “our,” or “us”). We are committed to protecting your privacy and maintaining the security of your personal data. This policy outlines how we handle your information and your rights regarding it.

2. Information We Collect

We collect information to provide you with a seamless food-ordering experience and to improve our services. The types of data we may collect include:

• Personal Information: such as your name, phone number, email address, delivery address, payment details, and account credentials.
• Transactional Information: order history, payment records, and delivery preferences.
• Technical and Device Information: IP address, browser type, operating system, location data, and device identifiers.
• Optional Data: information you provide through surveys, promotions, or customer support requests.

We only collect information that is necessary for business purposes or to enhance your experience on our Platform.

3. How We Use Your Information

Your information is used to provide and improve our services, including:

• Processing and delivering your orders
• Communicating with you about orders, updates, and offers
• Responding to customer support inquiries
• Customizing your experience and recommending relevant promotions
• Maintaining the safety and integrity of our Platform
• Complying with legal obligations

We may share limited information with delivery partners, payment processors, or trusted third parties who assist us in providing our services. All such partners are bound by confidentiality and data protection obligations.

CatchFood will never sell, rent, or trade your personal information.

4. Cookies and Tracking Technologies

CatchFood uses cookies and similar technologies to enhance your browsing experience. Cookies help us recognize you, remember your preferences, and analyze website traffic.

You can manage or disable cookies through your browser settings. Please note that some features of the Platform may not function properly if cookies are disabled.

For more information, visit www.allaboutcookies.org.

5. Data Security

We use appropriate technical and organizational measures to safeguard your data from unauthorized access, misuse, or loss.

While we take these precautions, no online system is completely secure. By using our services, you acknowledge that data transmission over the Internet carries some risk. If you suspect unauthorized access to your account, please contact us immediately at support@catchfood.com.

6. Your Rights and Choices

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your data (“right to be forgotten”)
• Withdraw consent for marketing communications

To exercise these rights, please contact support@catchfood.com.
We may need to verify your identity before fulfilling certain requests.

7. Data Retention

We retain your information only for as long as necessary to provide our services, comply with legal obligations, or resolve disputes. When your data is no longer needed, it will be securely deleted or anonymized.

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our operations or legal requirements. The latest version will always be available on our website, and major updates will be communicated directly to users.

9. Third-Party Links

Our Platform may contain links to other websites. CatchFood is not responsible for the privacy practices or content of those third-party sites. Please review their privacy policies when visiting them.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:

 support@catchfood.com