Something is wrong with my food?

How can I report a missing or incorrect item from my order on CatchFood?

 First and foremost, we're sorry! While we strive to make both your order and delivery experience perfect every time, sometimes mistakes happen. And when they do, we're here to make things right. If your order was delivered or picked up, but had a missing or incorrect item, one of the quickest way to get help is by reporting the issue on the CatchFood website by following the instructions below:


Login to your account on the top corner

Select the button with three lines [icon] on the top left-hand corner

Select Orders and choose the corresponding order

Select "Help" on the right-hand side

Under “Order Issues,” select “Missing items” or “Items made incorrectly”, depending on the scenario

  • Follow the prompts on the screen

Here is a quick guide on what missing or incorrect items are:

Missing ItemsIncorrect Items

Whole item ordered is missing

Part of an item (i.e. side of fries from combo meal) is missing

Wrong size received

Incorrect menu item received

Special instructions or request for additional ingredients was not followed

Item contained unexpected ingredients or differed from menu description


By using the Self-Help functionality on CatchFood , you will be offered our full suite of resolution options that a support representative can provide depending on the specific circumstances, which may include a Credit, Refund or Reorder of your missing / incorrect items (when available). 


If you need further assistance, please open support ticket so we can make it right.  

Note: If you received the wrong order (i.e. all item(s) were not what you ordered), please follow the above instructions but report as “Order never arrived” under “Order Issues”. .



We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies